Debra J. Schmidt is
known as the Loyalty Leader®.

  Debra J. Schmidt is known as the Loyalty Leader®.
   She helps companies boost their profits through
    greater customer, employee and brand loyalty. Debra
     provides training and presentations for Fortune
      500 companies, small businesses, professional
       organizations and trade associations.  more »
building customer loyalty

Building Customer Loyalty
from the Inside Out

by Debra J. Schmidt
Full of interesting tips, quizzes and compelling true stories of good, bad and ugly customer service. From building a loyalty-focused culture to dealing with angry customers, to boosting the bottom line, you'll learn powerful guidelines for retaining your valuable, existing customers.  more »

Training & Speaking

Keep more customers. Retain more employees.
Get more referrals. Sell more products.

Debra Schmidt motivates and educates with humorous, interactive programs that hook even the toughest audiences. You'll learn practical tips and ideas that you can apply to increase customer and employee.  more »

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I just wanted to let you know that I truly enjoyed your presentation at the APPA conference in Jacksonville last week. It was fun and energetic way to bring several days of classes to a close. You obviously enjoy what you do and for that I'm thankful!

Wade Hancock
Platte River Power Authority