Sign up today
& receive a FREE eBook:
101 Ways to Build
Customer Loyalty

• Creating Customer Loyalty Through C.A.R.I.N.G. Service
  
• How to Deliver Exceptional Internal Customer Service
• Do's and Don'ts of Customer Communication
  
  

Audio CDs

• The Keys to Customer Loyalty...Boosting Profits Through Retention
  $125 - One of the reasons loyalty is declining is because customers are tired of being treated as if their
     
  

Books

• "101 Ways to Build Customer Loyalty"
  $5 - This is the little book with big ideas that needs to be in the hands of every employee if you’re ser
     
  
• Building Customer Loyalty from the Inside Out
  $19.95 - How loyal are your customers? Will they stay with you through challenging times—or switch in a
     
  

eBooks

• "101 Ways to Build Customer Loyalty" Ebook Version
  $5 - You can download this eBook directly to your computer right now! This little book is filled with big
     
  
• Ebook: "The Extra Mile—15 True Stories of Exceptional Customer Service"
  $14 - In my role as The Loyalty Leader, I present programs to small groups and to huge audiences. I share
     
  

Free Articles

• A Simple Apology Can Spare You a Lawsuit
  Customer retention involves more than delivering great service, it impacts the bottom line. Accordin
     
  
• How Do Your Customers Behave?
  Have you ever left a store vowing never to return? If you answered, "yes," did you leave because of
     
  
• You're In Sales No Matter What Your Title
  If I ask you right now whether or not you are in sales, chances are you would say, "No, I'm in accou
     
  

Special Reports

• Customer Loyalty Special Report Bundle
  $49 - Get 7 reports loaded with sure-fire tips on how to build customer loyalty for only $49.   You save $
     
  
• Report #1: "How to Get Your Customers to Love You and Want More of You"
  $9 - You will learn why satisfied customers are not enough and 15 ways to make customers love you. Plus:
     
  
• Report #11: "Customer Loyalty Self-Assessment Test"
  $9 - You will learn: Take this 25-question test to measure your customer service aptitude Identify your
     
  
• Report #2: "Customer Loyalty: What is it Worth?"
  $9 - You'll learn how to calculate the lifetime value of your customers & ways to exceed expectations
     
  
• Report #4: "How to Go the Extra Mile to Build Customer Loyalty"
  $9 - You will learn why you must provide value-added service & 4 cornerstones of "extra-mile" service
     
  
• Report #5: "How to Stop Kissing Your Customers Goodbye"
  $9 - You'll learn why customers leave and how to eliminate the eight deadly sins of customer service. Plu
     
  
• Report #8: "How to Turn Angry Customers Into Loyal Customers"
  $9 - You’ll learn: Startling statistics on customer complaints 5 steps for turning anger into loyalty
     
  
• Report #9: "Powerful Tips for Building Customer Loyalty"
  $9 - You'll learn: 5 reasons loyalty must be a top-down initiative 4 characteristics of loyal customers
     
  
• Special Report Value Pack
  $119 - BEST VALUE! Order the Special Report Value Pack and get all 18 reports for only $119!  You save $43
     
  

Teleseminar - mp3

• Do's and Don'ts of Customer Communications
  $125 -
     
  

Teleseminar CDs

• "How to Build Loyalty With Angry Customers"
  $125 - In every business, mistakes happen and customers get angry. During this Teleseminar, you'll learn w
     
  
• "How to Deliver Exceptional Internal Customer Service"
  $125 - You may think you don’t need customer service training because you do not directly deal with the ext
     
  
• "How to Go the Extra Mile and Be a Loyalty Leader"
  $125 - This Teleseminar will inspire you to continually look for new ways to go the extra mile. It’s a roa
     
  
• "Managing Your Customers' Moments of Truth"
  $125 - A moment of truth is every interaction a customer has with you or your organization. Each moment cre
     
  
• "The Do’s and Don’ts of Customer Communications"
  $125 - Due to heavy workloads, short staffing and multi-tasking, it's easy to become a poor communicator.
     
  
• "Tune Up Your Telephone Skills"
  $125 - First impressions are lasting impressions. That's why every telephone conversation counts. The impre
     
  
• Creating Customer Loyalty Through C.A.R.I.N.G. Service
  $125 - Voicemail, automated phone systems, email and other technology have replaced the personal touch when
     
  
• Customer Service Excellence - Teleseminar CD Package
  $375 - Four great Teleseminar CDs for the price of three. Each 55-minute audio CD comes with a master hando
     
  
• You're In Sales, No Matter What Your Title
  $125 - If I ask you right now whether or not you are in sales, chances are you would say, "No, I'm in accou
     
  

Training DVDs

• "Achieving Customer Loyalty - Boosting Profits Through Retention"
  $247 - Customer loyalty is the responsibility of every employee within an organization. It is earned by bui
     
  

Workbooks

• Workbook & CD Set: The Keys to Customer Loyalty...Boosting Profits Through Retention
  $139 - One of the reasons loyalty is declining is because customers are tired of being treated as if their
     
  

“I always hire Debra for her content and tools…then she exceeds my expectations by motivating our sales force to achieve new levels of excellence.”

Todd Herbert Director Jefferson Wells International

Loyalty Leader - Debra J. Schmidt Phone: (414) 964-3872   •   Fax: (414) 967-0875 P.O. Box 170954, Milwaukee, WI 53217-8086 customer service training | sales training | leadership & team building | teleseminars | special reports | dynamic keynote speaker | training materials | loyalty blog | newsletter | client list | resource links | faqs | free articles | media room | about debra | contact us | site map| privacy statement | home Copyright © 2000-2007. All rights reserved.