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Loyalty Leader® Customer Service Training Seminars
Building Customer Loyalty
Customer loyalty is the responsibility of every employee within your organization. It is earned by building positive relationships, one customer and employee at a time. Loyalty-focused companies outperform their competitors each and every time. Loyal customers are more pleasant; they purchase more products, refer new customers and are more forgiving when problems occur.
Debra Schmidt will teach you how to build customer loyalty through a combination of powerful facts, entertaining stories and interactive exercises. She will help you identify the expectations of internal customers (co-workers, employees) and external customers and teach you how to surprise and delight your customers through exceptional service.
You will learn:
- How to calculate the lifetime value of your customers
- The top 6 reasons customers leave
- Why satisfied customers are not enough
- The impact of customer loyalty on your organization’s success
- Co-workers -- the forgotten customers.
- How deliver exceptional internal service
- The cost of getting new customers
- How to avoid committing the 7 deadly sins of customer service
- How to avoid the #1 customer loyalty killer
- How to build loyalty with an angry customer
- The 5 keys to building customer loyalty
- How to become a Loyalty Leader for your organization
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I was present at the School Nutrition Association of Wisconsin Spring Conference this past week and just wanted you to know how much I enjoyed your presentation. In fact I was coming down with something and thought earlier in the day that I might just do one of those sneak out moves and head on home.
Well after you started your presentation there was no way I was going to leave. It was awesome and I am honored to be part of your email list to receive your "Loyalty Leader Quick Tips." For me marketing somehow always seemed rather intimidating and you made it seem so do able. I know I will refer to your handouts often. Thank you again for the great presentation.
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Sharon Poblitz
Food Service Coordinator
Newman Catholic Schools
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